Website privacy details

Contact and product enquiries

Contact, sample, pricing and professional enquiries store your name, email, optional phone, message, product selections and contact permission privately in Universal’s Supabase database when you submit. Staff review these records; no automated confirmation email is sent. Contact Universal to ask about your record or request removal. Recently viewed products are stored in this browser tab’s session and can be cleared on a product page.

Universal Visualizer

The Universal Paver Visualizer processes your photo locally in your browser. Photos are not uploaded to Universal or an image-processing provider. Detection resources download from this website when you start a preview. Saving a preview downloads a JPEG to your device; your photo and preview are not stored in a website account or database.

Project requests

The request form identifies the available submission method. If it prepares an email, nothing is sent or stored by this website; you must send it from your email app. When online submission is enabled, a confirmed request stores project details and contact preferences privately for Universal’s review. Practice requests are saved only in the local test environment. Internal matching does not share customer information. An approved introduction may release project type, ZIP code and approximate area to a contractor workspace; contact details and free-text notes remain private. Website submission does not send a confirmation email. Contact Universal about removal of request records.

Contractor account applications and Customer Portal

Contractor account applications store your company name, contact name, email, phone, business ZIP code, business type, optional website and message, and contact permission privately for Universal’s review. No account is created by submitting an application. Authorized staff review the information and arrange access instructions for approved applicants. No automatic confirmation email is sent.

Customer Portal and Contractor Sign In open Universal’s Now Commerce sign-in page. This website does not collect or forward your Now Commerce password. Account access is provided only when enabled by Universal. Contact Universal about access, correction or removal of your application information.

Optional professional project workspaces

When enabled, project-workspace account services process email and password authentication and send confirmation or recovery emails. Essential secure cookies maintain sessions. Contact information, approval history and saved selections are private. Approved members of a contractor company can share its project records and quote drafts. Changes are recorded for audit. Quote drafts are not automatically sent. Example workspaces use fictional records that reset on refresh.

Customer-support chat

Tawk.to provides our optional live-chat service. It may process your page URL, IP address, browser information and chat session identifiers, along with messages or contact details you choose to enter in the chat. We do not automatically provide website form fields, account information or enquiry records to Tawk.to. Chat does not enable Analytics or Ads measurement. Existing measurement opt-outs and Do Not Track or Global Privacy Control prevent this widget from loading. Private pages, payment pages and URLs containing query strings or fragments are excluded. See the Tawk.to Privacy Policy.

Google Maps reviews

Our homepage requests current reviews from Google Maps on our server. We do not store the review content or send form information to Google for this feature. Reviewer profile images load from Google, and review and profile links open Google Maps. Google may receive technical request information when your browser loads those images or follows those links. See the Google Privacy Policy.

Cookies and analytics

Analytics and Ads conversion measurement start enabled for visitors identified as being in the United States, unless a saved opt-out or browser privacy signal applies. Outside the United States, and when region is unknown, measurement stays off until you explicitly allow it in Privacy preferences. Existing analytics-only permissions do not enable Ads measurement. Explicit permissions expire after 180 days; opt-outs do not automatically expire. We honor Do Not Track and Global Privacy Control. Advertising personalization and remarketing remain disabled. Website events exclude form contents and personal contact details. Google may process identifiers and technical request information. Disabling measurement removes accessible first-party Google Analytics and Ads measurement cookies and stops future optional tracking; it does not remove data previously received by Google.

When Ads measurement is allowed, Meta Pixel measures page views on eligible public pages. Meta may receive the page URL, browser and device information, IP address and cookie identifiers. We do not send form contents or contact details, enable advanced matching, or configure Meta remarketing audiences through this integration. Payment and private pages are excluded. Pages with query strings or fragments are excluded to avoid sending free-text URL values. Disabling measurement also removes accessible first-party Meta cookies and stops future Pixel events; it does not remove information already received by Meta. See the Meta Privacy Policy.

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